FAQ's

*International Packages and Customs* We mark all packages as cosmetics, we mark a value of 10.00 on each. We do not enclose an invoice. We ship USPS only. If you would like to use an alternate shipping method please use the contact us button on the page and we can price quote another carrier with the items you are ordering. BE VERY aware that any package traveling overseas has a possiblity of being seized by customs, a notice being attached saying the package contents were confisicated and you won't be recieving them. WE DO NOT! issue refunds, re ship product, or make any other concessions. There is always a chance that can happen and this is why we have many international stockists for our products! If there is something a stockist doesn't have that we sell, simply as the stockist to bring it in for you. The warning on this is very clear, again if you wish to have items shipped in a different method, the cost of course is much higher and we need to be contacted via email and we will quote you. In the very clearest of term: If your package is seized at customs, you get a notice that the items were taken, your get an empty package...BE very aware that it is your loss, we do not have the ability to get your items, we will not reship your items unless you pay for the alternate shipping company and the items again, customs is customs, they have the legal right to take the goods. This items are sensative in nature for shipping and purchasing via our site internationally vs one of our international stockists is always a RISK.

Business Days: We are open, processing and shipping orders Monday – Friday (hours can vary depending on the day). We are NOT actively open on Saturday and Sunday or holidays. 

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How to contact us: email jill@glistenandglow.com 
Please allow 24/48 hours for a response during business days. 

**PLEASE be sure that your address in PAYPAL IS CORRECT**

**Please note we ship all packages only to the address provided at check out.**

**Please note that packages that show USPS tracking as DELIVERED are a complete transaction. We are not responsible for packages that US or International customers do not receive, once we have any form of tracking on the item (this means it is out of our hands, and in the hands of USPS) we are no longer liable for the package, the buyer now assumes ownership of the package, contents and its whereabouts. ** 

USPS Tracking Numbers:
We print USPS Tracking Labels/Mailing labels in BULK and input tracking info in BULK. If you received a shipping confirmation from Stamps.com , USPS.com or PayPal know that means we are processing your order and will be shipping it within the normal processing/shipping time frames. This does NOT mean we are shipping your order that day. Please wait until the tracking has updated to “acceptance” then give the package up to 5-7 business days to arrive before becoming concerned that your package as been lost (US ORDERS) Processing cut off time is 3PM EST for the day to be counted as a processing day.

Additionally, if your order includes something from G & G ‘s Bath and Body Products line, please know these products are custom made to order and allow for maximum processing time. Remember these are handmade items and we DO take the time to make each product to the highest quality (certain products take time to cure/process/mix etc)

Processing Time: Please be aware we are a small business and our products are in demand, therefore we are working around the clock to get orders out as fast as possible but it does mean we are looking at approx 5-7 business days for processing. Processing times are Monday- Friday; we are NOT actively open on Saturday/Sunday or holidays. Please do not include these days in the processing or shipping time frames.

Shipping Time: We ship via USPS. Standard processing time on any given order is 5-7 business days. (see above as to what is classified as a business day. Many times this is shorter but don’t be alarmed if this rings true.
Yes, it is possible that you won’t have your order for 14 business days! If there is a reason that you need it sooner, please email us to check to see if it is possible.

 

HOLIDAY TIME/ SALE TIME EXPECTED TURN AROUND: If you have placed an order during a major sale, such as Flash Sales, Holiday Sales, Black Friday, or other holiday sales, expect the MAXIMUM time frames from processing or shipping and depending on the amount of orders that come in, there can even be a delay.

APO/APE Other Military Based addressed and International Orders: Processing is typically 7-10 business days and shipping can vary depending on where the package is going in the world. It can be expected that your package can take over a month to get because it is going internationally.

Insurance & Customs etc: If you wish to add insurance to any order please use the contact us button on this page to be invoiced for it. This must be done before shipping confirmation is received. We are not responsible for damaged, miss -delivered, missing packages. USPS tracking numbers are provided; they will determine confirmation of delivery of goods sold.

For international package the above applies also, in addition we are not responsible for customs fees/return fees or any other items associated. As always there is a risk that your package can be confiscated. We are not responsible for this as well. In addition for International Packages: if your package gets returned to us you will be notified via the email you provided at check out. You will be given an option of a refund for the cost of goods sold (not shipping costs) or replacement of goods (customer is responsible for additional shipping costs)

Replacements: We carefully wrap each individual polish so that they get to you safe and sound BUT sometimes bottles will get damaged through the USPS. Please understand that we have no control over this. We will replace if possible or refund you for broken polish bottles damaged in transit. You must provide proof (pictures) of the broken polish bottle(s).You have up to 24 hours to email us the photos, order number, name and address and what polish was damaged or broken. USPS delivery date will determine when the 24 hours begins.

Refunds: All sales are final. No returns of any kind are accepted for health/sanitary reason (standard policy in the indie market/handmade market). No returns/exchanges is also applicable in all situations including the color was not something your liked, the smell was not something you like, the products didn't work for you etc. As we all know we are all different and all have different bodies, nail types, smells sensitivities and our computer monitors can also vary in color accuracy. Swatches of polishs are a great general idea of what a polish looks like, however everyone skin tones differ and lightening in a photograph also differs.

Gift Certificates: Can NOT be combined with other promo codes.

Order combining is typically something we can do but it does not mean that you will receive credit back for any portion of the shipping costs.

***How to care for your polishes*** If any of our nail lacquer including Glisten & Glowrop coats and base coats and our branded colored polish becomes thick or gloppy, there is a simple fix. You can add nail polish thinner to the product.  (not seche restore, not acetone) Orly makes as great nail polish thinner as well as Sally’s Beauty Supply carries one as well. Add 5-7 drops and roll the polish between your hands for approx 2 mins, then let the polish sit for approx 5 mins and then use. Adding nail polish thinner to any polish is just adding back into the polish ingredients have evaporated when any polish is used or opened.  Do not use polishes near a heat, fan or AC source. This can cause uneven dry times and vital ingredients to evaporate. Keep the rim of the bottles clean, and store at room temperate. (away from any direct sunlight) Polishes are shipped all around the world, different temperatures and climates can affect the thickness of a polish that’s why there are simply fixes. All of our products are 3 free except for our top coat. Top Coat ingredients are: Butyl Acetate, toluene, ethyl acetate, alcohol, acrylate co polmer, butyl bezyl, phthalate, nitrocellulose, and benzophenone ********************************************************************************************

Unforeseen Issues can arise, they are by no means typical but as we are all human things do happen. Please be aware, we will make info avail via our FB Fan Page or IG account